Become a Part of Moira Shire Council’s Exciting Journey!
At Moira Shire Council, we're reimagining local government with fresh ideas, a friendly approach, and a passion for making a real difference in our vibrant regional community. Nestled along the stunning Murray River, our region spans from the lush Barmah Forest to lively towns like Cobram, Numurkah, Nathalia, and Yarrawonga—one of Victoria’s top holiday spots.
We believe in working together with honesty, respect, integrity, teamwork, and accountability to create a future everyone can be proud of.
Our role as a Council? To serve, support, and inspire our communities to facilitate the success of the Moira2045 Community Vision.
Why Work With Us?
- Above Award pay rates
- A strong, values based, positive organisational culture
- Supportive and family-friendly workplace.
- Flexible work arrangements to suit your lifestyle with opportunity to Work From Home
- Access to extensive training and education opportunities, including in-house leadership program
- Superannuation information sessions with Vision Super
- Salary packaging and novated leases available
- Access to wellness initiatives
- Corporate discounts at five gyms across our shire
- Generous parental leave
- Up to two days paid volunteer leave for a community service within our shire.
- Cultural and ceremonial leave.
- Opportunities for purchased leave to better accommodate your lifestyle.
- So much more.....
Please note all benefits are considered individually for roles on a pro-rata basis. Temporary and part-time roles may not be eligible for all inclusions.
Moira Shire Council is an Equal Opportunity Employer.
Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply.
Key Responsibilities and Functions
Payments
- Set up and maintain retail sales processes for produce and ‘on consignment’ goods.
- Perform functions on behalf of Council relating to customer service, receipting, collecting revenue, dissemination of information and clerical support as designated.
- To provide efficient cash receipting service and retail sales processes on behalf of Council.
- Balancing and banking of Council monies
Administration Support
- Maintain supplies ensuring sufficient and quality information and brochures are available for customer enquiries at all times.
- Order and distribute brochures through our VIP network and LTA’s
- Provide general administrative assistance as required and according to Council standards.
- Respond accurately and in a timely manner to visitor inquiries or concerns.
- Ensure that Customer enquiries are lodged in our council systems to ensure an excellent level of service to our visitors and residents.
Customer Service
- Receive, register, assess and initiate action on customer enquiries/requests/complaints.
- Provide a general information service through telephone, email, face to face or other contact points to internal and external customers.
- Provide a booking agency for various events, tourism products and Council venues.
- Liaise with Moira Shire staff to ensure customers’ needs are met.
Tourism
- Provide accurate advice and quality visitor information in a professional and courteous manner, promoting a positive image of Council at all times.
- Liaise with the Tourism Unit, Local Tourism Associations, community groups and local businesses to ensure quality delivery of visitor services.
- Maintain and monitor information and statistical records ensuring that all data is collected and updated, collated and/or amended on a regular basis. Including visitation data, correspondence records, marketing collateral usage, visitor information point stats, visitors records to Barmah Forest Heritage Education Centre (BFHEC) and mobile visitor information van.
- Ensure accreditation requirements are adhered to, where appropriate.
- Undertake Open and Closing procedures of the workplace
- Stocking and support of our Visitor Information Point network including statistics and provision of physical brochures and training
- Assist with Tourism communications of the region including mail outs, What’s on content, Photos in region for social platforms, brochure co ordination.
- Assist with the packaging of products/experiences to be promoted and/or through Council’s visitor services touchpoints.
- Assist with the development and running of a staff/volunteer training programs, relevant to Visitors Services
- Ensure aesthetic appeal and consistency of displays.
- Assist Economic Development activities in achieving departmental strategies for Council.
- Train Tourism Volunteers in visitor servicing procedures.
Mobile Visitor Information Van
- On completion of the driver training for the mobile visitor information van, enabling knowledge of the operating procedures, utilizing the Mobile information Van at events across the region,
- Follow operating procedures of the mobile visitor information van
- Setup and operate the mobile visitor information van at locations as designated according to schedule
- Review, input, assist to create and adhere to Job Safety Analysis (JSA’s) for the site’s where the van will operate
- Drive according to the road conditions, and report any concerns with the operation of the vehicle as per council procedures
Barmah Forest Heritage and Education Centre
- Organise and host tours of the Barmah Forest Heritage and Education Centre and history talks.
- Ensure permanent exhibition is maintained.
- Promote the Barmah Forest Heritage and Education Centre to visitors and locals and ensure visitor information is up to date.
- Work in accordance with the Mobile VIC SOP to ensure effective delivery of Visitor Services at events and attractions both in and outside of the region.
- Maintain appropriate Visitor Statistics for Mobile VIC to provide evidence of successful engagement in region.
- Assist in the servicing of the VIP Network in region
For more information about the role view the Position Description HERE (if Hyperlink is not working, click "Apply" to view it)
